Hello, thank you for shopping with Kosmomo Beauty! Please refer to our Return & Refund Policy below.

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We currently do not accept any returns due to: 

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• Change of mind

• Damages due to lack of care

• Slight color differences due to strong studio/outdoor lighting and inevitable discrepancies arising from individual computer resolutions

• Minor defects such as masks packaging damage that does not affect the use of actual product. Note: please do understand our inventory are imported from overseas, so minor packaging damages may occur during transportation and will not affect the use of actual product.

• Small scratches or slight stains on the product package

• Slight asymmetry and misalignment

• Or any reason similar in effect

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What should I do if I did not receive the item that I ordered?

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Sincerely sorry! Please contact us within 7 calendar days upon receiving your order (according to tracking information) with a clear photo or videos of the received items, the exterior packaging and relevant order number at shop@kosmomobeauty.com, so we can get your correct products as soon as possible.

 

What should I do if I receive a defective item?

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We sincerely apologize if you have received a defective item*. Rest assured that we want to make things right.

We do our best to ensure the quality of all items sold on our websites. In the unlikely event that you may have received a defective item, please contact us within 7 calendar days upon receiving your order (according to tracking information) at shop@kosmomobeauty.com with a clear image/video of the area-of-concern and kindly provide relevant order number. We will evaluate area of concerns and provide you return label (if applicable) and send the replacement to you.

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*In general, only defects such as bottle leakage or expired item that will directly affect the quality of skincare products are eligible for replacement. 'Defects' such as minor outer packaging damage (e.g., mask box damage) that does not affect the quality and use of the skincare products are not eligible for returns. 

 

Can I request full or partial refund on an order?

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Depends. We listed the following scenarios for your reference. 

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Case 1: You order has not been shipped.

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We will try our best to fulfill your full/partial refund request. However, please do note,  there will be a refund processing fee to process your refund request, charged by our partner payment platforms (such as Credit/Debit Card, Paypal, Apple Pay,  Klarna, Alipay). It is important to note that we, Kosmomo Beauty, DO NOT collect these fees and neither do we want these fees to be imposed on our customers. Therefore, we kindly ask all customers to double check your order details (such as content, quantity, size etc) and apply any applicable promo code before submitting the order to avoid this processing fee. If there is any issue with the promo code, please contact our customer care expert before submitting the order. Please note, we do not offer price match and we do not provide price adjustment after an order has been submitted.

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Please see below for the associated processing fee:

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1. Credit/Debit Card: 2.9% of the transaction amount + 0.30 USD

2. Paypal: 2.9% of the transaction amount + 0.30 USD

3. Apple Pay: 2.9% of the transaction amount + 0.30 USD

4. Klarna: 2.9% of the transaction amount+ 0.30 USD

5. Alipay: 2.9% of the transaction amount+ 0.30 USD

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Case 2: Your order has been shipped.

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No, we do not provide refund for order that has been processed and shipped, if you have received a defective item, please refer to the above What should I do if I receive a defective item? 

 

For packages that have shown delivered according to the tracking status displayed on the carrier's website, if the recipient does not receive the shipment, please check with neighbors and family members first or/and immediately contact the local postal service to locate the package. If the recipient is still unable to locate the package, please contact Kosmomo Beauty within 7 calendar days (from the date the package status indicates delivery), beyond 7 calendar days we will not be able to assist and therefore we will not be able to send a replacement or provide refund.

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For international shipments, recipient will be responsible for any failed delivery attempts due to the following reasons: recipient is not present at the address, recipient does not pick up the shipments from postal service after delivery attempt is made, and/or recipient does not reschedule delivery with the postal service. For package that is returned to us as a result of failed delivery, we will proceed with refund, please note Kosmomo Beauty will excise 20% restocking fee of the purchase price paid plus any applicable sales tax to the returned order. Please also note, original shipping cost is non-refundable.

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Return & refund policy is subject to change, alteration, or termination by Kosmomo Beauty at its sole discretion at any time.

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Thank you for your support and understanding on the above.

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Note: we will try our best to get back to you within 24 hours, however delay in reply may occur after business hour (Regular business hour: Monday-Friday 9am-5pm EST) and during weekend & federal holidays

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