What are my payment options?
 

• Credit/Debit Card: Visa, MasterCard, American Express, Discover, ChinaUnionPay, JCB, Diners, CartesBancaires, Maestro

• PayPal

• Afterpay (Buy now pay later)

• Klarna (Buy now pay later)

• Alipay 

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Can I request full/partial refund on an order?

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Depends. We listed the following scenarios for your reference. 

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Case 1: You order has not been shipped.

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Yes, we will try our best to fulfill your full/partial refund request. However, please do note,  there will be a refund processing fee to process your refund request, charged by our partner payment platforms (such as Credit/Debit Card, Paypal, Apple Pay,  Klarna, Alipay). It is important to note that we, Kosmomo Beauty, DO NOT collect these fees and neither do we want these fees to be imposed on our customers. Therefore, we kindly ask all customers to double check your order details (such as content, quantity, size etc) and apply any applicable promo code before submitting the order to avoid this processing fee. If there is any issue with the promo code, please contact our customer care expert before submitting the order. Please note, we do not offer price match and we do not provide price adjustment after an order has been submitted.

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Please see below for the associated processing fee:

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1. Credit/Debit Card : 2.9% of the transaction amount + 0.30 USD

2. Paypal: 2.9% of the transaction amount + 0.30 USD

3. Apple Pay: 2.9% of the transaction amount + 0.30 USD

4. Klarna: 2.9% of the transaction amount+ 0.30 USD

5. Alipay: 2.9% of the transaction amount+ 0.30 USD

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Case 2: Your order has been shipped.

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No, we do not provide refund for order that has been processed and shipped, if you have received a defective item, please refer to Return & Refund .