Our products are categorized into In Stock, Pre-order, and Out of Stock items. ​ In Stock: For an [In Stock] product, there will be no additional lead time. It will be delivered within 2-5 business days for U.S. buyer after order confirmation. For delivery time of international destinations, please see Shipping page. ​​ Pre-order: For [Pre-order] product, it will be available for pre-order and will be shipped according to the lead time specified on the product page. ​​ Out of Stock: For [Out of Stock] product, it is on backorder and will be available for pre-order when a lead time becomes definite.If you wish to get notified when the product becomes available for pre-order, please click on the "email when available" button in your desired product page. * If you order contains both In Stock and Pre-order items. In general, we will split the order into 2 shipments. In stock items will be dispatched as per our usual processing timeframe and pre-order items will be sent out when all stocks in the same invoice have arrived. This only applies to orders within the United States. No additional shipping fee will incur.

We are located in the United States.

To receive Kosmomo Beauty newsletter, simply go to ‘Newsletter’ section at the bottom of every page. Then fill in your email address, make sure the email address you enter is accurate ( otherwise, our email will bounce back), and then click " Subscribe" button to receive Kosmomo Beauty emails.

We process and ship each order within 24 h of order placement.

If you wish to get notified when the product becomes available for purchase/pre-order, please click on the "Notify When Available" button in your desired product page. You will receive an automatic email notice when the stock status is updated.

You can visit the "Products" section, or contact Kosmomo Beauty customer care expert with your questions through online chat or by e-mail.

There are several ways to contact us: 1 You can chat online with our customer care expert through our website during regular business hours, Monday-Friday 9am-5pm EST. 2 You can email us at shop@kosmomobeauty.com, we will try our best to reply you as soon as possible and within 24 hours. However, delay in reply may occur after business hour and during weekend and federal holidays (listed below) Kosmomo Beauty observes the following US federal holidays: New Year’s Day Martin Luther King Jr. Day President's Day Memorial Day 4th of July Labor Day Columbus Day Veteran's Day Thanksgiving Christmas

We ensure that our skincare products are genuine and designed for nearly all skin types. However, since different skin types and conditions may react differently to a particular ingredient, we always suggest reviewing the listed ingredients of products (or contact us) to help you identify any sensitivities with certain ingredients. We currently do not accept returns due to allergic reaction for sanitary reason. Thank you for your understanding! If you've experienced an allergic reaction to one of our products, please get in touch with our customer service at shop@kosmomobeauty.com or simply click here to leave us a message. ​ In your message, please include: - Your order number of the item was purchased from - The full name of the product that caused an allergic reaction; and - A detailed description of the symptoms experienced We may also ask for: - Valid order confirmation email - Photos of the product; and - Photos of the affected area

Thank you for subscribing to our site. There are two places where you will find the 5% discount code. 5% discount code will show directly underneath the "Subscribe" button after your submit your email address. Please see examples below. 2. In the event that you close the window, you can also find 5% discount code in your email. Make sure the email address you enter is accurate ( otherwise, our email will bounce back). Please also check your spam folder for an email coming from Kosmomo Beauty. Please see example below. *Please kindly note, our system will only generate one subscription successful email per email address submitted every 24 hr. Please do not submit multiple requests. Instead, please contact our customer care expert through email or chat, we will be happy to provide you with the code.

Here are a few aspects where professional skincare products are different: Professional products have limited productions and accessibility OTC skincare products are cheaper as they are produced in large batches and the savings are passed on to the consumer. They are generally available at counters and shopping malls. ​ Professional skincare products are produced in smaller batches with fresher and more precious ingredients with fewer preservatives. These products are generally available in dermatology or spa/ beauty salons. ​ Professional products are FORMULATED with more concentrated, high-quality, active ingredients ​ Products from traditional OTC lines are formulated with some lipids, water and water-soluble ingredients (such as thickeners, moisturizers, emollients, skin conditioners), emulsifiers, preservatives, flavors and fragrances, and contain little to none biologically active functional ingredients. OTC lines are backed with tons of money in advertising and marketing and invest less in research and development (R&D) Products from professional lines, however, are based on the physiological mechanism of the skin. They are designed based on scientific dermal research, and they do not contain fillers, dyes or inexpensive oils that can clog the pores and cause irritation. They contain much more concentrated biologically active ingredients that truly target various skin problems. Professional line products are backed with tons of money in R&D. In this case, you do truly get what you pay for. Professional products functionally improve skin structure Skincare products from OTC lines that are often used mostly stay on the surface of the skin, which basically does not affect the skin structure and function. Only a few products that contain biologically active ingredients can reach into deeper skin layers. OTC skincare products mainly modify and beautify skin superficially with low efficacy and performance. ​ Skincare products from professional lines contain more natural active ingredients, which have positive influence on the skin structure, thus truly improve the skin. ​ Professional products are formulated with both safety and efficacy OTC skincare lines give priority to safety over efficacy, whereas professional skincare lines offer both safety and efficacy by including natural plant extracts, minerals and active spring water, etc. in their formulations. By repeated research and clinical user testing, both safety and efficacy are guaranteed. 💢Note: Professional skincare products do require specific operation when used for the best results, please read direction carefully as it will affect the overall result. 💢Note: Professional skincare products are used according to course of treatments. For example, for any treatment kits, it is best to use for a recommended period and number of kits for better results.​ ​ Choose products from OTC line or professional line Because skincare products from professional line have strong efficacy, they can improve the skin for different skin problems. ​ All professional skincare products sold at www.kosmomobeauty.com can be used at home. Therefore, if you have skin problems such as acne, fine lines, damaged skin, and dullness, Kosmomo Beauty highly recommends using skincare products from our selected professional lines. ​ 💢Note: Some unscrupulous merchants in the market often secretly add glucocorticoids, fluorescent agents, lead and mercury heavy metals in pursuit of immediate effects such as whitening and acne removal, so please pay attention when choosing OTC or professional line products elsewhere. It is best to buy from official counters, manufacturers, and skin management stores. Kosmomo sold products are self-tested, 100% safe. and are genuine products of brands from South Korea, Japan and Europe.​​

Yes, Vitamin C cream can brighten dark spots. With consistent use, it will even the skin tone since it inhibits the over production of melanin, which is the substance in the body that produces pigmentation in/on the skin. We always advise our customer to use sunscreen to block uv rays, as it works as the catalyst for the increased production of melanin.

We are sorry, we are only able to address any questions regarding the compatibility of the skincare products that we carry on the website. We recommend testing on your arm before mix using on the face to prevent any allergic reaction.

You can visit the "Products" section, or contact Kosmomo Beauty customer care expert with your questions through online chat or by e-mail.

Kosmomo Beauty accepts the following payment options: Credit/Debit Card: Visa, MasterCard, American Express, Discover, ChinaUnionPay, JCB, Diners, CartesBancaires, Maestro PayPal Afterpay (Buy now pay later) Klarna (Buy now pay later) Alipay ​

Unfortunately, we do not accept personal checks and money orders.

To protect your security and privacy, your bank can't provide Kosmomo Beauty with information about why your payment was declined. Because of this, you need to contact your bank directly to solve these payment issues. You may want to try again with a different card or confirm your details are correct by retrying your current card.

These are the top reasons why a credit card does not go through: 1. You have entered in the wrong address, wrong zip code, or an address that is not associated with the credit card you are trying to use. You may have misspelled your address or put your address information on the incorrect line. Please check your information to make sure it is 100% accurate. 2. You have entered in your credit card information incorrectly. Please double check the information and try again.

We are sorry, Kosmomo Beauty currently do not accept any returns due to: Change of mind Damages due to lack of care from customer Slight color differences due to strong studio/outdoor lighting and inevitable discrepancies arising from individual computer resolutions Minor defects such as masks packaging damage that does not affect the use of actual product. Note: please do understand our inventory are imported from overseas, so minor packaging damages may occur during transportation and will not affect the use of actual product. Small scratches or slight stains on the product package Slight asymmetry and misalignment Or any reason similar in effect

We sincerely apologize if you have received a defective item*. Rest assured that we want to make things right. We do our best to ensure the quality of all items sold on our websites. In the unlikely event that you may have received a defective item, please contact us within 7 calendar days upon receiving your order (according to tracking information) at shop@kosmomobeauty.com with a clear image/video of the area-of-concern and kindly provide relevant order number. We will evaluate area of concerns and provide you return label (if applicable) and send the replacement to you. ​ *In general, only defects such as bottle leakage or expired item that will directly affect the quality of skincare products are eligible for replacement. 'Defects' such as minor outer packaging damage (e.g., mask box damage) that does not affect the quality and use of the skincare products are not eligible for returns.

Please see Returns & Refund page

Yes, we will try our best to fulfill your full/partial refund request. However, please do note, there will be a refund processing fee to process your refund request, charged by our partner payment platforms (such as Credit/Debit Card, Paypal, Apple Pay, Klarna, Alipay). It is important to note that we, Kosmomo Beauty, DO NOT collect these fees and neither do we want these fees to be imposed on our customers. Therefore, we kindly ask all customers to double check your order details (such as content, quantity, size etc) and apply any applicable promo code before submitting the order to avoid this processing fee. If there is any issue with the promo code, please contact our customer care expert before submitting the order. Please note, we do not offer price match and we do not provide price adjustment after an order has been submitted. ​ Please see below for the associated processing fee: ​ Credit/Debit Card : 2.9% of the transaction amount + 0.30 USD Paypal: 2.9% of the transaction amount + 0.30 USD Apple Pay: 2.9% of the transaction amount + 0.30 USD Klarna: 2.9% of the transaction amount+ 0.30 USD Alipay: 2.9% of the transaction amount+ 0.30 USD ​

No, we do not provide refund for order that has been processed and shipped, if you have received a defective item, please refer to the above What should I do if I receive a defective item? For packages that have shown delivered according to the tracking status displayed on the carrier's website, if the recipient does not receive the shipment, please check with neighbors and family members first or/and immediately contact the local postal service to locate the package. If the recipient is still unable to locate the package, please contact Kosmomo Beauty within 7 calendar days (from the date the package status indicates delivery), beyond 7 calendar days we will not be able to assist and therefore we will not be able to send a replacement or provide refund. ​ For international shipments, recipient will be responsible for any failed delivery attempts due to the following reasons: recipient is not present at the address, recipient does not pick up the shipments from postal service after delivery attempt is made, and/or recipient does not reschedule delivery with the postal service. For package that is returned to us as a result of failed delivery, we will proceed with refund, please note Kosmomo Beauty will excise 20% restocking fee of the purchase price paid plus any applicable sales tax to the returned order. Please also note, original shipping cost is non-refundable. ​ Return & refund policy is subject to change, alteration, or termination by Kosmomo Beauty at its sole discretion at any time. ​ Thank you for your support and understanding on the above. ​ Note: we will try our best to get back to you within 24 hours, however delay in reply may occur after business hour (Regular business hour: Monday-Friday 9am-5pm EST) and during weekend & federal holidays

Depends. We listed the following scenarios for your reference. Case 1: For order that has not been shipped Yes, we will try our best to fulfill your full/partial refund request. However, please do note, there will be a refund processing fee to process your refund request, charged by our partner payment platforms (such as Credit/Debit Card, Paypal, Apple Pay, Klarna, Alipay). It is important to note that we, Kosmomo Beauty, DO NOT collect these fees and neither do we want these fees to be imposed on our customers. Therefore, we kindly ask all customers to double check your order details (such as content, quantity, size etc) and apply any applicable promo code before submitting the order to avoid this processing fee. If there is any issue with the promo code, please contact our customer care expert before submitting the order. Please note, we do not offer price match and we do not provide price adjustment after an order has been submitted. Please see below for the associated processing fee: ​ Credit/Debit Card: 2.9% of the transaction amount + 0.30 USD Paypal: 2.9% of the transaction amount + 0.30 USD Apple Pay: 2.9% of the transaction amount + 0.30 USD Klarna: 2.9% of the transaction amount+ 0.30 USD Alipay: 2.9% of the transaction amount+ 0.30 USD Case 2: For order that has been shipped No, we do not provide refund for order that has been processed and shipped. If you have received a defective item, please refer to the our return and refund policy. For packages that have shown delivered according to the tracking status displayed on the carrier's website, if the recipient does not receive the shipment, please check with neighbors and family members first or/and immediately contact the local postal service to locate the package. If the recipient is still unable to locate the package, please contact Kosmomo Beauty within 7 calendar days (from the date the package status indicates delivery), beyond 7 calendar days we will not be able to assist and therefore we will not be able to send a replacement or provide refund. ​ For international shipments, recipient will be responsible for any failed delivery attempts due to the following reasons: recipient is not present at the address, recipient does not pick up the shipments from postal service after delivery attempt is made, and/or recipient does not reschedule delivery with the postal service. For package that is returned to us as a result of failed delivery, we will proceed with refund, please note Kosmomo Beauty will excise 20% restocking fee of the purchase price paid plus any applicable sales tax to the returned order. Please also note, original shipping cost is non-refundable. ​ Return & refund policy is subject to change, alteration, or termination by Kosmomo Beauty at its sole discretion at any time. ​ ​

Our products are categorized into In Stock, Pre-order, and Out of Stock items. ​ In Stock: For an [In Stock] product, there will be no additional lead time. It will be delivered within 2-5 business days for U.S. buyer after order confirmation. For delivery time of international destinations, please see Shipping page. ​​ Pre-order: For [Pre-order] product, it will be available for pre-order and will be shipped according to the lead time specified on the product page. ​​ Out of Stock: For [Out of Stock] product, it is on backorder and will be available for pre-order when a lead time becomes definite.If you wish to get notified when the product becomes available for pre-order, please click on the "email when available" button in your desired product page. ​

You can follow the progress of packages through the tracking number URL provided in the shipping confirmation email. If you sign up to become a member of our site, you can find an order's tracking number in your My Orders page under your account. You can sign up to receive updates of the package through individual carrier websites. Please allow 2-3 business days for the carrier to update tracking information.

Yes, we offer free shipping for order over $99 (before tax & after any applicable promo code) within the United States , no promo code is needed, free shipping will be provided upon checkout.

We are located in Maryland. It usually takes 2-5 business days to deliver for any orders in the United States.

Sincerely sorry! Please contact us within 7 calendar days upon receiving your order (according to tracking information) with a clear photo or videos of the received items, the exterior packaging and relevant order number at shop@kosmomobeauty.com, so we can get your correct products as soon as possible.

Yes, we provide worldwide shipping via various carriers such as USPS, UPS, FedEx, or DHL, depending on the destination country. Shipping rates and delivery lead time will be reflected at the check out screen.

Currently, self-collection is not available. However, please contact shop@kosmomobeauty.com, we can try making arrangements.

Please contact shop@kosmomobeauty.com with your name and order number

We apologize that we are not able to ship to P.O. Box or APO/FPO/DPO Military Addresses

We are excited to announce that Kosmomo Beauty now offers shipping to about 180 counties!😊 For a list of countries, please visit https://www.usps.com/international/mail-shipping-services.htm. ​ The shipping cost will vary depending on your order's destination country, weight, and size and will be shown upon checkout. Please note that if the shipping carrier can't be reached during checkout, a temporary shipping rate of $60 will be used at checkout. The rate is applied per order - NOT per product. Your final shipping cost will be determined when we ship your order, and rest assured that you will be credited any unused portion of $60 (if applicable) to your original payment method. Please note that orders will be shipped with different delivery carriers, for example, USPS, UPS, FedEx, or DHL, depending on the destination country. Please understand that we cannot fulfill any requests to combine separate orders. For international shipments, someone may be required to be presented to provide a signature upon package delivery. Please provide a delivery address where someone can sign off on the package during local business hours.​ For international shipments, the recipient will be responsible for any failed delivery attempts due to the following reasons: the recipient is not present at the address, the recipient does not pick up the shipments from the postal service after a delivery attempt is made, and/or recipient does not reschedule the delivery with the postal service. We will proceed with a refund for a package returned to us due to a failed delivery. Please note Kosmomo Beauty will excise a 20% restocking fee of the purchase price paid plus any applicable sales tax to the returned order. Please also note that the original shipping cost is non-refundable. For international shipments, the recipient will be responsible for any import charge levied by the carrier, taxes, tariffs, or duties levied by your government, once the parcel reaches its destination. Please note that these charges are usually collected by the shipping agency/courier upon delivery and that Kosmomo Beauty cannot estimate the fees beforehand. For further details of fees, please get in touch with your local Customs office directly. For any return orders due to refusal to pay the customs fees, Kosmomo Beauty will excise a 20% restocking fee of the purchase price paid plus any applicable sales tax to the returned order. The original shipping cost is also non-refundable. Please note that Kosmomo Beauty will not be able to fulfill any requests to declare a value other than the total value of the order. It is also strongly advised to check with local authorities on general item prohibitions & restrictions before order placement. Any costs incurred during the return of products to Kosmomo Beauty due to non-compliance with local authorities' requirements will be the sole responsibility of the international customer. Please note that there will be no reimbursement or refund if the customer decides to forfeit the products. Please note that Kosmomo Beauty cannot ship prohibited and restricted items (such as aerosols or alcohol-based products). For a comprehensive list of prohibitions and restrictions, please visit https://www.usps.com/international/shipping-restrictions.htm. Kosmomo Beauty will process international shipments within 24 hours of order placement (excluding weekends or US holidays). Delivery lead time may vary depending on the destination country. Due to possible delays during customs clearance, please allow extra time for your order to arrive. Carriers (USPS, UPS, FedEx & DHL) may temporarily suspend international shipment acceptance for certain destination countries. Please contact us to confirm before placing the order if you are not sure. A refund processing fee, listed under Return & Refund, will be applied for any refund requests due to the suspended shipping service.

Kosmomo Beauty will not offer a replacement or refund for any damaged, defective, lost, or stolen packages during package transportation from an address that we reasonably believe belongs to the parcel forwarding company to the customer. We strongly recommend customer to provide a reliable address since an order addressed to a parcel forwarding company is placed at your own risk. ​

Kosmomo Beauty are unable to ship to multiple addresses in a single order. A separate order for each address is needed. Depending on item availability, multiple shipments may be sent by us. An email notification along with a tracking number will be sent once items are sent. No additional shipping fee will incur. Likewise, we may combine multiple orders into one single shipment. Please note, our company supports action for a good environmental cause, thus the package maybe sent in a recycled cardboard box. Rest assured, all skincare products we provide are new and unused.

All orders will be processed within 24 h and ship Monday - Friday 9 am-5 pm EST, excluding federal holidays within the United States. If the order is placed after 5 pm EST, it will be processed the following business day. ​ *Packages do not ship on Weekends or the following US holidays: ​ New Year’s Day Martin Luther King Jr. Day President's Day Memorial Day 4th of July Labor Day Columbus Day Veteran's Day Thanksgiving Christmas

In general, we will split the order into 2 shipments. In stock items will be dispatched as per our usual processing timeframe and pre-order items will be sent out when all stocks in the same invoice have arrived. This only applies to orders within the United States. No additional shipping fee will incur.

Kosmomo Beauty and our logistic/courier partners will not be held liable for any stolen package. We kindly ask our customer to have someone present on the day of package delivery to avoid package being stolen.

For USPS international shipment, once the shipment arrives at the destination country/region and is released from the local Customs, it will be handed over to the local postal service. Therefore, international customers can track the status of shipment using USPS tracking and your country/region's local postal service website. For example, if the destination country/region is Singapore, you can track your shipment status on Singapore Post using the same tracking number that we provide to you in your shipping confirmation email. Likewise, if the destination country/region is Indonesia, you can track your shipment status on Pos Indonesia; Likewise, if the destination country/region is Switzerland, you can track your shipment status on Swiss Post; Likewise, if the destination country/region is United Kindom, you can track your shipment status on Royal Mail; Likewise, if the destination country/region is Hong Kong, you can track your shipment status on HongKong Post; Please note, your local postal service will only update tracking information after the shipment has been released to them. Still have question? Please contact us :)

For international shipments, the recipient will be responsible for any failed delivery attempts due to the following reasons: the recipient is not present at the address, the recipient does not pick up the shipments from the postal service after a delivery attempt is made, or recipient does not reschedule the delivery with the postal service, or the recipient refuses to pay the import fee. We will proceed with a refund for a package returned to us due to a failed delivery. Please note Kosmomo Beauty will excise a 20% restocking fee of the purchase price paid plus any applicable sales tax to the returned order. Please also note that the original shipping cost is non-refundable.

You will receive a shipping confirmation email from us when your order is processed and dispatched. The shipping confirmation email will be sent to the email address you provided in the order. Please note, we do not process orders on Sunday and any federal holidays due to postal service closure. Please allow more time for package delivery if order is placed on a Sunday or on any federal holidays.

Lost Package: A package is considered lost if it never is reported as "Delivered." This can also include if your order has been stuck in any shipping state OTHER than "Delivered." Please contact us if it is well passed the expected delivery date (usually 7 business days for domestic & 20 business days for international from the shipping date). Lost claim must be filed within the timeframe for it to be considered (15 business days for domestic & 30 business days for international from the shipping date). We will conduct a thorough investigation with the carriers and send a replacement if applicable. ​ Damaged Package: If your package arrives damaged, unusable, or otherwise unacceptable, please contact us immediately. Please include pictures of the item(s) AND the packaging. Damaged claims must be filed within 5 business days from the date it was marked delivered. We will conduct a thorough investigation with the carriers and send a replacement if applicable. ​ Stolen Package: A package is considered stolen if the carrier has marked "delivered" with a recorded time, location, and delivery date but is not received. We apologize if you have not received your item as indicated. If your tracking information shows that your package was delivered, but you can't find it. We would recommend doing the followings: Check with others in your household that may have accepted the package. Check with neighbors, as carriers may misplace the package in a nearby house. Check the following areas, as the carrier may have placed it in a safer location: the Mailbox, Porch, Garage, or Any area out of potential weather hazards, Exterior doors, and any locations where the package could be placed. We also highly recommend calling or going to your local USPS office in person, as they are the ones that handle area-specific delivery.​ In rare cases, the package may show as 'delivered' but could take additional 24 hours. If it has been over 24 hours from the 'delivered' status, please contact us and send a service request to the corresponding carrier. Upon investigation, if the carrier misplaced the package, we will send a replacement if the package is irretrievable. If the carrier confirmed and had proof that they delivered the package to the correct address, any stolen package will unfortunately not be eligible for a replacement or refund. We highly recommend our customers: ​ Follow package tracking Put security measures in place Use a porch lock box Coordinate with neighbors Leave instructions to conceal the package Plan to be at the address to receive the package Get packages delivered to a safe address

We apologize if you haven't received an order confirmation. This could be due to the following reasons: - Either the spam filters of your email account are very high, which means that any communication emails from Kosmomo Beauty have been sent to your spam folder. - Kosmomo Beauty (shop@kosmomobeauty.com) has not been added to your Address Book - Or, your order may not have been successfully placed. For further help, please contact us through online chat or submit form through contact us. You can also directly email us at shop@kosmomobeauty.com. Our customer care expert will be happy to assist you.

Depends. We listed the following scenarios for your reference. Case 1: For order that has not been shipped Yes, we will try our best to fulfill your full/partial refund request. However, please do note, there will be a refund processing fee to process your refund request, charged by our partner payment platforms (such as Credit/Debit Card, Paypal, Apple Pay, Klarna, Alipay). It is important to note that we, Kosmomo Beauty, DO NOT collect these fees and neither do we want these fees to be imposed on our customers. Therefore, we kindly ask all customers to double check your order details (such as content, quantity, size etc) and apply any applicable promo code before submitting the order to avoid this processing fee. If there is any issue with the promo code, please contact our customer care expert before submitting the order. Please note, we do not offer price match and we do not provide price adjustment after an order has been submitted. Please see below for the associated processing fee: ​ Credit/Debit Card : 2.9% of the transaction amount + 0.30 USD Paypal: 2.9% of the transaction amount + 0.30 USD Apple Pay: 2.9% of the transaction amount + 0.30 USD Klarna: 2.9% of the transaction amount+ 0.30 USD Alipay: 2.9% of the transaction amount+ 0.30 USD Case 2: For order that has been shipped No, we do not provide refund for order that has been processed and shipped. If you have received a defective item, please refer to the our return and refund policy. In the event that shipments have shown delivered according to the tracking status displayed on the carrier website and customer did not receive the shipment , please check with neighbors and family members first or/and immediately contact local postal service to locate the package. If customer is still unable to locate the package, please contact Kosmomo Beauty within seven calendar days (from the date shown when the package is delivered), we will not be able to assist beyond seven calendar days, thus we will not be able to send replacement or provide refund. For international shipments, recipient will be responsible for any failed delivery attempts due to the following reasons: recipient is not present at the address, recipient does not pick up the shipments from postal service after delivery attempt is made, and/or recipient does not reschedule delivery with the postal service. For package that is returned to us as a result of failed delivery, we will proceed with refund, please note Kosmomo Beauty will excise 20% restocking fee of the purchase price paid plus any applicable sales tax to the returned order. Please also note, original shipping cost is non-refundable. ​

If you are a registered Kosmomo Beauty site member, you may access your order history under your member account. If you placed your order as a guest, unfortunately, you will not be able to access order history. Please note: After you become a member, new orders appear in your My Orders page. Old orders (placed before becoming a member) are not listed.

You can enter Kosmomo Beauty promotional code in the input field "Enter a promo code" in the Cart page or during check-out before confirming you order. Once the code is entered, the offer will be directly applied to the amount of your shopping bag. If there is any issue with the promo code, please contact our customer care expert before submitting the order, as we do not offer price adjustment after an order has been submitted.

There are a few reasons why a promotional code may not work. The promotional code has expired. Your order is not eligible to use promotional code. Please read the terms and conditions of the promotional code. Issues with the promotional code. Please contact customer care expert regarding any issue with the promotional code before submitting the order as we do not provide price adjustment after an order is submitted.

Once your order has been confirmed, you will be sent an order summary by e-mail. This contains the following information: Order number Order date Delivery and invoicing details List of items ordered Total amount of the order If you do not receive this confirmation e-mail, (and you've checked your spam), it may be that your order has not been acknowledged. To check your order status, please contact us : by e-mail or chat with us online.

Choose the desired product, quantity and the color if applicable, then click on "Add to Cart". You will be invited to create an account or check out as a guest. Simply follows the screens through until you receive confirmation that the transaction has been accepted. For [In Stock] product, there will be no additional lead time. It will be delivered within 2-5 business days for U.S. buyer after order confirmation. For delivery time of international destinations, please see Shipping page. ​​ For [Pre-order] product, it will be available for pre-order and will be shipped according to the lead time specified on the product page. ​​ For [Out of Stock] product, it is on backorder and will be available for pre-order when a lead time becomes definite.If you wish to get notified when the product becomes available for pre-order, you can click on the "Notify When Available" button in your desired product page.

There is no maximum quantity and amount that each customer can order. Please contact our customer care expert if you encounter problems with adding desired quantity to your cart.

You will receive a shipping confirmation email from us when your order is processed and dispatched. The shipping confirmation email will be sent to the email address you provided in the order. Please note, we do not process orders on Sunday and any federal holidays due to postal service closure. Please allow more time for package delivery if order is placed on a Sunday or on any federal holidays.

No, we do not provide price match or price adjustment.

Creating an account will allow you to benefit fully from services offered by Kosmomo Beauty: order tracking, creating a list of your own personal favorite products, wish lists, viewing past orders, etc. All your account information at Kosmomo Beauty will only be used as part of your relationship with Kosmomo Beauty. This information can be changed by you at any time by managing your account online. It can also be completely removed from our database upon request.

If you forget your password, click the "Log in" and click on "Forgot password?“ A link to change your password will be sent to your e-mail.

The personal information gathered when you created a secure account with Kosmomo Beauty can be changed by you at any time by managing your account online. Simply log into your account and change the necessary details.